Error message after payment via PayPal

notyooagain
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7 years 7 months ago - 7 years 7 months ago #293020 by notyooagain

Error message after payment via PayPal was created by notyooagain

Can you please advise what is causing the error message which my users are getting after payment via PayPal. The payments are actually successful but this message is shown on return to my site which is confusing to the user and the payment is not shown in CB payments.

I have also just realised that the confirmation email was not sent and so had to manually confirm and activate the membership via the admin panel. The resend confirmation email is also not working. Any reasons for all this.
Am using CB 2.1.2+build.2017.03.31.23.49.38.3bf553c4c and CB Subs 4.1.0+build.2017.02.05.10.47.55.62b0580e3

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Last edit: 7 years 7 months ago by notyooagain. Reason: More info

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krileon
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7 years 7 months ago #293073 by krileon

Replied by krileon on topic Error message after payment via PayPal

Most likely your PayPal gateway configuration is incomplete. That's due to an authentication error when using PayPal API to validate the payment. Ensure "Your PayPal Identity Token" is absolutely correct within your PayPal gateway configuration in addition to the other parameters. See the below of same issue.

www.joomlapolis.com/forum/153-professional-member-support/197719-solved-transaction-resultfail-error-4020

Kyle (Krileon)
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