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Promotion not being asked at invoice

  • krileon
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7 years 7 months ago #292795 by krileon
Replied by krileon on topic Promotion not being asked at invoice
Try comparing your old promotion to your new one to see what configuration is different as it could just be a configuration problem in your old promotion.

Kyle (Krileon)
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  • UniMult
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7 years 7 months ago #292796 by UniMult
Replied by UniMult on topic Promotion not being asked at invoice
I did this and saw nothing different. I created the now non-working promotions about 6 months ago and didn't have a problem with them. I did not make any changes to the promotions, only updated CB and CBsubs when new updates were available. My promotions that stopped working used mainly default settings.

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  • krileon
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7 years 7 months ago #292850 by krileon
Replied by krileon on topic Promotion not being asked at invoice
Strange, I unfortunately don't have any explanation for that behavior. Since the new promotion you created is working fine I suggest just continuing to use the new one. If the issue happens again please let us know as we'll need to completely debug the install process for CBSubs Promotions to see if there could be a migration issue or something of the sort.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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