Skip to Content Skip to Menu

cannot unsubscribe a user

  • ThePiston
  • ThePiston
  • OFFLINE
  • Posts: 334
  • Thanks: 26
  • Karma: 1
8 years 5 months ago #282042 by ThePiston
cannot unsubscribe a user was created by ThePiston
Hi, using CBsubs 4.1, CB 2.0.14 and when I try to unsubscribe someone in the backend as admin, I get this error:

Submitted unsubscription didn't return an error but didn't complete.

This user is on auto-renew - is that why?

CB 2.3, CBsubs 4.3, PHP 7.1, J! 3.9.X

Please Log in or Create an account to join the conversation.

  • beat
  • beat
  • ONLINE
  • Posts: 2169
  • Thanks: 463
  • Karma: 352
8 years 5 months ago #282137 by beat
Replied by beat on topic cannot unsubscribe a user

ThePiston wrote: Hi, using CBsubs 4.1, CB 2.0.14 and when I try to unsubscribe someone in the backend as admin, I get this error:

Submitted unsubscription didn't return an error but didn't complete.

This user is on auto-renew - is that why?


This seems to be due to a race condition, where the subscription is set as being autorecurring, but the corresponding payment basket does not have a subscription id subscr_id memorized for it.

Which gateway was that subscription's basket paid with ?

Probably by clicking the "Change Logs" for that basket in the baskets list, and hovering the changes an explanation may be found for when the subscr_id got removed.

Beat - Community Builder Team Member

Before posting on forums: Read FAQ thoroughly -- Help us spend more time coding by helping others in this forum, many thanks :)
CB links: Our membership - CBSubs - Templates - Hosting - Forge - Send me a Private Message (PM) only for private/confidential info

Please Log in or Create an account to join the conversation.

Moderators: beatnantkrileon
Powered by Kunena Forum