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can we change out of autorecurring in CBsubs or must we do it elsewhere?

  • ThePiston
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8 years 10 months ago #276144 by ThePiston
can we change out of autorecurring in CBsubs or must we do it elsewhere? was created by ThePiston
A user wants to stop using autorecurring payments. Can I just click on her Subscription ID and change it from "autorecurring with notifications" to "not autorecurring" or do we have to stop the ARB at authorize.net also?
CB 2.3, CBsubs 4.3, PHP 7.1, J! 3.9.X

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  • krileon
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8 years 9 months ago #278342 by krileon
Replied by krileon on topic can we change out of autorecurring in CBsubs or must we do it elsewhere?
It needs to be cancelled at the payment gateway. Currently frontend cancellations will cancel the entire subscription in addition to the recurring payments. If you want to cancel just the recurring you'll have to do that manually at the gateway at this time. There are plans however to improve this in a later release with better use of gateway APIs.

Kyle (Krileon)
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  • ThePiston
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8 years 8 months ago #278532 by ThePiston
Replied by ThePiston on topic can we change out of autorecurring in CBsubs or must we do it elsewhere?
ok, thanks - a little message when canceling may be useful until this is done automatically.
CB 2.3, CBsubs 4.3, PHP 7.1, J! 3.9.X

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