Skip to Content Skip to Menu

[SOLVED] CB-Subs mailer cron job not finding expiring items. Problem occurs after upgrade to CB 2.0.12+CBSubs 4.0.1

  • JerryK132
  • JerryK132
  • OFFLINE
  • Posts: 52
  • Thanks: 4
  • Karma: 1
8 years 11 months ago - 8 years 9 months ago #275727 by JerryK132
We are having a similar/same problem as [#5416] [#5225] "Cron job help" with 0 messages being placed in queue by CB-Subs mailer.

We are up to date with latest builds (but not nightly) of CB and CB Subs (2.0.12/4.0.1)

There was no problem before upgrade from 1.9.1 and 3.x and since upgrade a few weeks ago, we've discovered it's not been working when we activate the Automation link - from when the upgrade was implemeted.

I see that the suggestion in the [#5416] [#5225] thread is to use the CI nightly version, but as this was suggested nearly 5 months ago (the release date of 4.0.1?), I would have expected the current stable releases we are using would already contain any fixes.

Would you please help clarify the situation? What should we do - upgrade to cb/cbsubs nightlies?

Incidentally at some point we received the following error message. We updated a couple of plugins and the error went away. This is probably irrelevant but I'm including it just in case:
#1064 You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'A 'R' ORDER BY m.`id` DESC' at line 5 SQL=SELECT * FROM `Dev03_cbsubs_subscriptions` AS m WHERE (m.`expiry_date` <= '2014-12-17 20:00:08') AND (m.`expiry_date` >= '2016-12-17 20:00:08') AND m.`plan_id` = 1 AND m.`status` A 'R' ORDER BY m.`id` DESC

Looking forward to an update - and Merry Christmas!
Last edit: 8 years 9 months ago by krileon.

Please Log in or Create an account to join the conversation.

  • JerryK132
  • JerryK132
  • OFFLINE
  • Posts: 52
  • Thanks: 4
  • Karma: 1
8 years 10 months ago #275937 by JerryK132
Any thoughts on this? This is a serious problem for us.
Thanks - Happy New Year
Jerry

Please Log in or Create an account to join the conversation.

  • nant
  • nant
  • OFFLINE
  • Posts: 12339
  • Thanks: 1467
  • Karma: 877
8 years 10 months ago #275942 by nant

JerryK132 wrote: Any thoughts on this? This is a serious problem for us.
Thanks - Happy New Year
Jerry


Please update to latest CB nightly from here:
www.joomlapolis.com/component/docman/doc_details/640-community-builder-nightly-build

and latest CBSubs nightly from here:
www.joomlapolis.com/component/docman/doc_details/671-cbsubs-gpl-nightly-build

and retest.

Make sure that the Cron job URL you are executing is the same shown in your Mailer Automation Settings.

Please Log in or Create an account to join the conversation.

  • JerryK132
  • JerryK132
  • OFFLINE
  • Posts: 52
  • Thanks: 4
  • Karma: 1
8 years 10 months ago #276224 by JerryK132
Many thanks.
We'll try that.
My colleague has worked around it but I think he found an SQL bug. The logic seems to have changed since before version 4.0.
Rgds
Jerry

Please Log in or Create an account to join the conversation.

Moderators: beatnantkrileon
Powered by Kunena Forum