I'm guessing that some how the subscription must have become corrupt. After turning off the site mail, so users don't get some emails.
I deleted there subscription, then manually turned add the subscription back. everything looks good now. I'll have to remember this, no doubt I'll come across some more of these.
My guess is the renewal in advance setting of your plan is not set correctly and renewal is likely only allowed when expired, which it's not yet (showing as Active).
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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