User Group for Plan does not get set

I set the intended User Groups for each plan (Plan->Access->User Group). However, every time a user registers and selects a plan, the user is assigned to different user group.

There are no CBAuto plugins that control this and I can't see any user groups settings anywhere else.

Why is my User Group setting for a plan ignored, or where is it possibly overwritten?

gerrit_hoekstra wrote: I set the intended User Groups for each plan (Plan->Access->User Group). However, every time a user registers and selects a plan, the user is assigned to different user group.

There are no CBAuto plugins that control this and I can't see any user groups settings anywhere else.

Why is my User Group setting for a plan ignored, or where is it possibly overwritten?

Joomla/CB/CBSubs versions?

Joomla 3.3.6
CB 1.9
CB Subs 3.0.0

Much appreciated!

Ensure your usergroups are parented to Registered. There's a known issue with CBSubs having a hard time controlling usergroups parented to Public (essential new top level usergroups). It should give them the usergroup on plan activation then remove it on plan deactivation. Note will not replace usergroups. It simply adds/removes the selected usergroup. If your plans are free lifetime then ensure they're configured to create subscriptions within CBSubs > Settings > Global.

Is there any way to set on subscription multiple groups and deactivate multiple or set to a single group on expiration?

Joomla 3.3.6
CB 2.0.4
CBSubs 4.0.0-rc1

No, not without using CB Auto Actions acting on CBSubs trigger and using a Usergroup action. Currently CBSubs only supports management of 1 usergroup per plan. CB Auto Actions can perform its actions on CBSubs subscription state changes using the following configuration.

Plan Active
Triggers: onCPayUserStateChange
User: Automatic
Access: Everybody
Conditional 1: [var3] Equal To PLAN_ID_HERE
Conditional 2: [var2] Equal To A

Plan Expired
Triggers: onCPayUserStateChange
User: Automatic
Access: Everybody
Conditional 1: [var3] Equal To PLAN_ID_HERE
Conditional 2: [var2] Equal To X

Replace PLAN_ID_HERE with the ID of the plan you want the action to act on.

On plan active you'd give the usegroups and on plan expire you'd remove them for example using a Usergroup action.