Ensure your user is set to receive moderator emails within CB > User Management by editing your user. Next ensure moderator notifications are enabled in CB > Configuration > Moderation. Finally ensure your user is within the moderator usergroup or the usergroups parents as specified within CB > Configuration > Moderation.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
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Read our Documentation
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Search the forums CB links:
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-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
I have a similar issue: Admin emails are not sending whenever someone subscribes to a plan. I just upgraded from CBSubs 1.01 to 2.0 and used the same settings as I had before. When someone subscribes they get an email but:
The Admin does NOT get an email, unless the plan is Pending Approval (ACTION REQUIRED). Previously the Admin always got an email about any activity with subscriptions.
The Subscriber email is also setup with BCCs to the Admin and Myself, but none of the BCCs is received...only the Subscriber email is received.
There are other issues: The Activation Email is sent for a plan that is set for Pending Approval -- the Activation Email goes out even though the plan is not active (on the backend they are not enabled)
Is the CBSubs Mailer plugin required to make all of this work --or is that just for Mass Mailings?
The plan activation email is in regards to subscription activation. It has nothing to do with account being approved or not. If their payment went through or the plan is a free plan their subscription will become active and the activation email will send.
Unfortunately I've no idea if the email issue is still present or not in CB 2.x and CBSubs 4.x. If possible please upgrade and see if issue persists.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
+
Read our Documentation
+
Search the forums CB links:
Documentation
-
Localization
-
CB Quickstart
-
CB Paid Subscriptions
-
Add-Ons
-
Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
krileon
