Applying Registered Users to a New Plan

Hello,
The 'synchronise users' didn't achieve any difference. All was green. We also can't add a new user from the front end either - the 'register' button doesn't work, just as the 'update' won't work for already registered users.
I don't want to try the debug, as it's a live site, and I might not be able to turn it off.

I suspect it is a simple parameter - we just can't see it as this is all new to us.
IS there anyone there who actually knows the CB/CBSubs programme who could look to see what's wrong?

Cheers, Robin

We have discovered the problem - it won't work on Browser IE8 but is ok on Chrome.

So at least we can add data - but do you have any idea why CBSubs has a problem with IE8, and what we could do to change it?
Most of our users will be using IE.

Your IE issue is probably the below bug.

forge.joomlapolis.com/issues/3887

Quickfix can be found in the below topic.

www.joomlapolis.com/forum/240-potential-bugs/219270-drop-downs-on-ie-8-not-working?start=6#219512

Hello Kyle,
I tracked down the link above (it Didn't paste completely) and have read it . However, I can't find the file comprofiler.class.php in /components/com_comprofiler/comprofiler.class.php.

I found /components/com_comprofiler/comprofiler.php but I couldn't find there the line you are talking about in the other post.

Are we looking in the wrong place?

It seems odd that we should have to rewrite the code to get CB to work in IE. Or have we misinterpreted? I see that 9 months ago you've mentioned this as a bug to be worked on - it seems quite fundamental!

I tracked down the link above (it Didn't paste completely) and have read it .

No need to copy/paste. It's a hyperlink; just click it. Confirmed working.

However, I can't find the file comprofiler.class.php in /components/com_comprofiler/comprofiler.class.php.

It's in the administrator folder. Please see the "IN:" path as described in the post.

It seems odd that we should have to rewrite the code to get CB to work in IE. Or have we misinterpreted? I see that 9 months ago you've mentioned this as a bug to be worked on - it seems quite fundamental!

You don't have to rewrite anything. You're just commenting out 1 line of code. It's a bug that's fixed for CB 1.10. We don't make a release for 1 bug so a quickfix is provided to fix the issue until then.

OK - I found the php file! ( before with your hyperlink I was trying to paste it from the generated email) and, - I was looking in the wrong 'components' folder anyway.

Now, following the suggestions on topic #219512 I have added the // to the line - which I found on line 1554. It hasn't made any difference though. I still can't edit database entries in IE. (Another thing I've noticed is that in IE8 the field cells on registration page are displayed right justified, whereas in Chrome they are left justified, properly, under the field title.)

I noticed a difference in the coding tweak you suggested in topic #219512 : there is a space omitted after one of the brackets: is this deliberate? Should I take out spaces after/before brackets?)

Thanks, Robin