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Expired plan still Active

  • myann
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11 years 1 month ago #234536 by myann
Expired plan still Active was created by myann
Hi, I create a plan for one month.

When I checked for my subscribers, I can see a plan with the expriation date past, but the plan is still active.

Perhap's I made an error in my setting but I cannot find it.

Please can you help me ?

How can I stop the subcription for these users ?

Thank you by advance

Myann
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  • krileon
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11 years 1 month ago #234551 by krileon
Replied by krileon on topic Expired plan still Active
It should expire them simply by visiting CBSubs backend. Check within CBSubs > Settings > Global and see how you've set expirations to be triggered. They also maybe still active due to a grace period. Check the plan they're subscribed to and see if it has a long grace period.


Kyle (Krileon)
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  • myann
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11 years 1 month ago #234556 by myann
Replied by myann on topic Expired plan still Active
Hi and thank you for your help.

There is no grace periode so I think it comes from my cron task. When I clicked on the link, the subscription expired.

I use JPrcCron for my cron task, I think it's not set as it has to be.

I will look for more documentation about it because I thought everything was good.

Regards

Myann

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