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When a user is "auto-renew" and their card data has changed since last renewal - what happens?

  • mikerotec
  • mikerotec
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11 years 1 month ago #234350 by mikerotec
We have a lot of long-term subscribers (years and years continuous)

What if they had change of expiry date ( card renewal)?

What if they had a change of billing address?

What if their card has expired?

(No provision for them to update their card info in CB subs...)

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  • krileon
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11 years 1 month ago #234357 by krileon
If any of that happens then the payment charge will fail and CBSubs will expire the subscription. Currently there is no way to update this information from CBSubs. In cases of PayPal it won't be an issue, because PayPal maintains all of this data. If you used Authorize.net then they'll need to cancel and renew or wait for it to expire then renew.


Kyle (Krileon)
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