Downgrade plan...

Hi,

Just a little question. I don't find how automatically downgrade plan when a user cancel l his subscription.

e.g : Subscription#2 --> CANCELL --> Subscription#1

For the moment users who cancelled are with "no plan"

Thanks for your lights !

There is no such feature unless the plan expiring is the child plan of a parent plan. If they upgraded from 1 exclusive plan to another and the previous exclusive plan hasn't expired then when they expire from their new their previous plan should be shown as active still.

Thank you Krileon for your Answer.

My Plan#1 (Free) doesn't have end of validity (Lifetime)

When I Cancell Plan#2 (Paid) from Frontend, Users go back to none (instead Plan#1)

An Idea to back to first plan when cancelled??

(Printscreens below to see Steps)

• Plan before Cancel:

• Confirm Cancel:

• Message cancelled OK

• Always display Plan#2 (expired) instead Plan#1

• Display NO PLAN on back office for this user

Plan 2 would need to be a child of Plan 1 for it to do that. Currently you can not specify a fallback plan and it always falls back to an internal lifetime plan.

Is it possible to make existing Plan 2 a child of existing Plan 1 without messing up things?
In our live system, each are currently set as children of parent plan "Top" and neither is set as "default".

I'd like our current Plan 2 (paid yearly subscription) to always fall back to Plan 1 (lifetime free subscription) if Plan 2 is allowed to expire (or, if its set to auto-renew - in the event auto-renew fails for any reason).

But I am wary of reconfiguring things now, in the event that this change breaks something in the thousands of current subscriptions we have active...

If you have no existing subscriptions to the plan then yes it's safe to make it a child plan. If you've existing subscriptions to it then their subscription rows will be pissing a parent plan id. It maybe better to just allow them to fall back to no plan so they can renew, go free lifetime, or be done all together.