Thanks. I have been manually updating the users' expiration dates and all has been well until expiration date was reached (most expire on the same day - 23:59 on June 29th). I have several mailers that should have fired after expiry (3 days, 5 days etc), but none of those have added any emails to the queue, even though there are users that have not renewed yet. The cron job fired successfully and that was working fine with the mailers that fired before expiry.
Could you please take a look at this if I PM the login details again.
Thanks.
Your 3 day and 5 day mailers have "Must be in state:" set to "Active". That's not valid, because you're sending the email after the subscription expires; so it is no longer active. I suggest setting this to "Not relevant" or "Expired". You may want to check your other mailers that fire after expiration to ensure they don't have the same issue.
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No it has not yet been resolved. It's an issue with by calendar year durations. As far as I am aware other durations should not be affected unless there's some other issue conflicting.
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I do in fact have expiration dates set as Calendar year (October 1). So is the only way to fix it to change the expiration date manually as indicated in the earlier post for the time being?
So is the only way to fix it to change the expiration date manually as indicated in the earlier post for the time being?
Yes, unfortunately.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
krileon
