[SOLVED] Cannot raise a ticket - Internal server error

aamet
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11 years 5 months ago - 11 years 5 months ago #229015 by aamet

[SOLVED] Cannot raise a ticket - Internal server error was created by aamet

I am constantly getting the above error when trying to raise a support ticket. I have a site totally disabled for registrations because of an issue. I have documented the error in forum and have had stock answers so far. I have now tried for 4 days to create a ticket. Please kindly fix the system and / or help me with this as my client is getting frustrated with the issue. If we pay for support and access do please provide it. thanks.

Last edit: 11 years 5 months ago by krileon.

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aamet
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11 years 5 months ago #229069 by aamet

Replied by aamet on topic Cannot raise a ticket - Internal server error

Does anyone even work here? Come on chaps!

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krileon
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11 years 5 months ago #229117 by krileon

Replied by krileon on topic Cannot raise a ticket - Internal server error

I am constantly getting the above error when trying to raise a support ticket. I have a site totally disabled for registrations because of an issue. I have documented the error in forum and have had stock answers so far. I have now tried for 4 days to create a ticket. Please kindly fix the system and / or help me with this as my client is getting frustrated with the issue. If we pay for support and access do please provide it. thanks.

Our server security is extremely strict. You're likely trying to add information that is causing mod_security to reject it. Please note support tickets provide no benefit over the forums except complete privacy. If you have no private information to provide I'd be happy to help you with your issue here.

Does anyone even work here? Come on chaps!

Not on weekends, no.

Please see my signature for business days and hours.

Kyle (Krileon)
Community Builder Team Member
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aamet
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11 years 5 months ago #229181 by aamet

Replied by aamet on topic Cannot raise a ticket - Internal server error

Hi Kyle, I was trying to raise a ticket to icnclude version details, login and FTP details for the issue I raised under: www.joomlapolis.com/forum/277-cbsubs-gpl-support/221543-notice-trying-to-subscribe-arb-payment-items-different-on-key-validity-with-different-values#229072

I have PM'd you access details. thanks. D

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