Resend Confirmation Email Does Not Work

When trying to resend a confirmation email via CB user management in the back-end, I get the following message and no email is sent:

Message
Sent confirmation emails to 0 users

I am running Joomla 3.4.1 and CB 2.0.7. Please advise.

MAYASIMA wrote: When trying to resend a confirmation email via CB user management in the back-end, I get the following message and no email is sent:

Message
Sent confirmation emails to 0 users

I am running Joomla 3.4.1 and CB 2.0.7. Please advise.

You should first use the Search Tools to filter/find all not confirmed users.
Then tick-box select them and then click the Resend confirmation button.

You cannot send confirmation emails messages to already confirmed users.

You should first use the Search Tools to filter/find all not confirmed users.
Then tick-box select them and then click the Resend confirmation button.

Ok, I tried this with a user were the confirmed status is pending and it still doesn't work. I get the same message: "Sent confirmation emails to 0 users".

You cannot send confirmation emails messages to already confirmed users.

This is unfortunate because there are many scenarios were this could be useful. For example, if your configuration is setup to auto accept new users, and the registration email that is sent contains all types of information for the user, and if for some reason the user does not receive the email and calls customer service you should be able to just resend the email. Maybe the workaround is changing the status to pending and then resend it? Either way the error message should be a bit more specific.

Sending of the reconfirm email only works if he user is unconfirmed and already has a confirmation code. This means cbactivation in database can't be empty, but I don't think that condition makes much sense and have added a bug ticket to just generate a confirmation code if needed. As a quickfix make the following change then retry.

IN: administrator/components/com_comprofiler/controller/controller.users.php
ON: Line 53
FROM: TO:
Causing a store when the user is unconfirmed, confirmation is enabled for the site, and the cbactivation is empty will cause a confirmation code to generate. This should allow your reconfirm emails to then function fine.

Thanks for submitting the bug ticket. I made the changes and I am now able to send the reconfirm email for pending users. FYI since the user is in pending status it should include the link to activate the account and it doesn't.

I guess I got confused by the function "Resend Confirmation". I initially thought this was meant to resend the original registration email the user receives when signing up (the one you configure in the CB Configuration >> Registration >> Welcome Email Subject & Body). So I guess my question should have been if this can be added as a feature request?

Thanks for submitting the bug ticket. I made the changes and I am now able to send the reconfirm email for pending users. FYI since the user is in pending status it should include the link to activate the account and it doesn't.

Yes, it should have the confirmation link. Does your Pending email within CB > Configuration > Registration have the [CONFIRM] substitution? Email confirmation must also be enabled within CB > Configuration > Registration.

I guess I got confused by the function "Resend Confirmation". I initially thought this was meant to resend the original registration email the user receives when signing up (the one you configure in the CB Configuration >> Registration >> Welcome Email Subject & Body). So I guess my question should have been if this can be added as a feature request?

It will resend the Pending email and not the Welcome email. There's no feature or real need to resend the Welcome email as it doesn't or shouldn't contain any vital information. Both confirmation link and password would be sent in the Pending email (note you can't resend the password, it has already been encrypted). If you want to resend the contents of the Welcome email I suggest just using the Mass Mailer function.