FAQ

Your success is our success.

Joomlapolis offers a full range of support options to meet your needs. Get your community up fast with our expert online knowledge base, FAQ’s and free forums. Want more? We offer higher levels of support with access to your own support engineer and priority turnaround times. Our professional services team is also available to assist you in the development, deployment, and management of your Community Builder based website:

• Community Forum
  Have an issue with a latest releases and can’t find a FAQ article to help? Search our Community Forum's . Still can’t find your answer? Post in the appropriate community forum. Please provide your environment information and ‘Help Us Help You’ findings. We ask that you be patient and courteous as this is an open community driven support area. For faster response and to have access to a Joomlapolis engineer explore our higher support levels listed below:
  
  
• Professional and Developer Support Options
  Is your Community Builder or CBSubs website mission critical? Does downtime hurt your business? Get ‘roadside assistance’ for your site. Save time and money, don’t wait for something to go wrong. Keep a CB Team member on ‘standby’ to fix your CB problem when needed. With Professional Support we streamline resolution to your more urgent requests with our Professional Support forum. We aim to send you a response within 24 hours. To get this level of support you need to be enrolled in one of our Professional Membership plans. Need more complete services? Read more to learn about our available Professional Services. 
  
  
• Professional Services
  Sit back and let a Joomla/CB professional handle your installations (eg.,Joomla / Community Builder / CBSubs). Want to discuss your use case with one of our professionals? We offer pre-packaged project-based and ad-hoc hourly fee-based Professional Services. 
  
  
• Consulting
  “Speak with an expert”...by popular demand, we now offer one hour professional consultations at a reasonable fee by the hour. Contact us here to request a consultation.