We have a problem with CB Sub when a customer buy the membership. the membership is updated, the paiement ok but we receive from paypal this error message :
Please check your server that handles PayPal Instant Payment Notifications (IPN). IPNs sent to the following URL(s) are failing:
If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information. If this problem continues, IPNs may be disabled for your account.
Thank you for your prompt attention to this issue.
regards
Chris
Last edit: 4 years 2 months ago by krileon. Reason: Added [#8172] tag to subject
Which PayPal gateway? We provide Standard, Advanced, and Pro. Is there any errors logged in CBSubs > History Log around the time of the IPN? Failed IPN logged in CBSubs > Notifications?
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We have pro and in log we can see
paypalpro Paypal IPN fraud attempt. ERROR: amount mismatch on webaccept: BASKET mc_gross: != IPN mc_gross: 437.75 or IPN mc_gross - IPN tax: 437.75 where IPN tax = : Invalid transaction. Please contact site administrator to check error log
Which API is your PayPal Pro gateway set to? Legacy "Website Payments Pro" or the newer "Payflow"? Looks like for some reason the basket mc_gross is empty.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please PM backend super administrator login credentials (see link in signature) and will take a look. Will need to review your IPNs and CBSubs history log to see what's failing.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
krileon
