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[SOLVED] Captcha issues

  • lahoore
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6 years 10 months ago - 6 years 10 months ago #301254 by lahoore
[SOLVED] Captcha issues was created by lahoore
In Registration page ReCaptcha is not working.

Even If I choose option - 'index' text appears without captcha image OR blank recaptcha appears !

Please help on urgent basis ! I will share SA access if needed. Thank you.
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Last edit: 6 years 10 months ago by krileon. Reason: Added [SOLVED] tag to subject

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  • krileon
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6 years 10 months ago #301257 by krileon
Replied by krileon on topic Captcha issues
Switch to non-reCaptcha and confirm if works. reCaptcha not displaying is likely a jQuery error with the Google reCaptcha JS either not loading or executing correctly likely due to existing fatal JS error on your site.


Kyle (Krileon)
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  • lahoore
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6 years 10 months ago #301259 by lahoore
Replied by lahoore on topic Captcha issues
Hi krileon,

I changed to non-recaptcha mode.

it show just 'index' PFA.

Please advise
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  • lahoore
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6 years 10 months ago #301260 by lahoore
Replied by lahoore on topic Captcha issues
Do you need SA access ? Please advise.

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  • lahoore
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6 years 10 months ago #301263 by lahoore
Replied by lahoore on topic Captcha issues
Still waiting - please it is very urgent.

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  • krileon
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6 years 10 months ago #301265 by krileon
Replied by krileon on topic Captcha issues
Looks like CB AntiSpam or the tab its on may not be accessible. Ensure CB AntiSpam is public and published within CB > Plugin Management. Ensure the tab the antispam_captcha field is on is public and published. Within CB > Configuration > Moderation ensure Moderator View Access Level is correctly configured (it should not be public, registered, etc.. it should be strict). If issue persists switch to default Joomla protostar template, clear Joomla cache, and retry. If still persists press F12 to open your browsers developer console, click the Console tab, and refresh the page to check for any fatal JS errors in the console (they'll be in red).


Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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