Skip to Content Skip to Menu

[SOLVED] Update from 2.4.2 to 2.7.0 not working

2 years 7 months ago - 2 years 7 months ago #328418 by racinginstructor
[SOLVED] Update from 2.4.2 to 2.7.0 not working was created by racinginstructor
I'm getting a notification in the Joomla admin for one of my sites that an update is avaiable (see first screenshot). When I click the update button it opens the updates page but Community Builder isn't there (see second screenshot).

  • screenshot-1.jpg
  • screenshot-2.jpg
    • Last edit: 2 years 7 months ago by beat. Reason: Added [SOLVED] tag to subject

    Please Log in or Create an account to join the conversation.

    • beat
    • beat
    • ONLINE
    • Posts: 2169
    • Thanks: 463
    • Karma: 352
    2 years 7 months ago #328422 by beat
    Replied by beat on topic Update from 2.4.2 to 2.7.0 not working
    Did you try "Clear Cache" and then "Find updates" button at top ?

    What are your PHP and database version ?
    Beat - Community Builder Team Member

    Before posting on forums: Read FAQ thoroughly -- Help us spend more time coding by helping others in this forum, many thanks :)
    CB links: Our membership - CBSubs - Templates - Hosting - Forge - Send me a Private Message (PM) only for private/confidential info

    Please Log in or Create an account to join the conversation.

    2 years 7 months ago - 2 years 7 months ago #328425 by racinginstructor
    Replied by racinginstructor on topic Update from 2.4.2 to 2.7.0 not working
    PHP version 7.4.27, MySql version 5.6.41-84.1. Joomla is also the latest version, 3.10.5.

    It is a shared server of a hosting reseller account and it is not possible for me to upgrade the MySql version if that is the problem. I have checked this with the main hosts reseller support.

    And yes, I tried clearing the cache and clicking "find updates".
    Last edit: 2 years 7 months ago by racinginstructor.

    Please Log in or Create an account to join the conversation.

    • beat
    • beat
    • ONLINE
    • Posts: 2169
    • Thanks: 463
    • Karma: 352
    2 years 7 months ago #328426 by beat
    Replied by beat on topic Update from 2.4.2 to 2.7.0 not working
    It's not a PHP and MySQL versions issue, as PHP 7.4.27 and Mysql 5.6.41 are fine.

    Check in sub-menu on left "Update sites" if the Joomlapolis versions servers are enabled ?
    Beat - Community Builder Team Member

    Before posting on forums: Read FAQ thoroughly -- Help us spend more time coding by helping others in this forum, many thanks :)
    CB links: Our membership - CBSubs - Templates - Hosting - Forge - Send me a Private Message (PM) only for private/confidential info

    Please Log in or Create an account to join the conversation.

    2 years 7 months ago #328429 by racinginstructor
    Replied by racinginstructor on topic Update from 2.4.2 to 2.7.0 not working
    That may be the problem, they are not even there! See screenshot:



    How do I fix that?
  • screenshot-3.jpg

    • Please Log in or Create an account to join the conversation.

    • beat
    • beat
    • ONLINE
    • Posts: 2169
    • Thanks: 463
    • Karma: 352
    2 years 7 months ago #328432 by beat
    Replied by beat on topic Update from 2.4.2 to 2.7.0 not working
    Looks like the entry is missing. An install-over will upgrade it and should re-create the missing entry.

    You should be able to upgrade CB through Community Builder -> plugin management -> install from web.
    Or through just re-installing it from Joomla's "Install from Web" tab.
    Or by downloading it from Downloads here and uploading it on your site.
    Beat - Community Builder Team Member

    Before posting on forums: Read FAQ thoroughly -- Help us spend more time coding by helping others in this forum, many thanks :)
    CB links: Our membership - CBSubs - Templates - Hosting - Forge - Send me a Private Message (PM) only for private/confidential info

    Please Log in or Create an account to join the conversation.

    Moderators: beat, nant, krileon
    Powered by Kunena Forum