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Forgot User or password does not work

7 years 11 months ago #287384 by jamieMLCSU
Forgot User or password does not work was created by jamieMLCSU
Joomla 3.6.4

CB: 2.0.15

When the submit button is clicked on the forgot user or password page i get this popup (attached) and no email is sent to the user.
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  • nant
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7 years 11 months ago #287387 by nant
Replied by nant on topic Forgot User or password does not work

jamieMLCSU wrote: Joomla 3.6.4

CB: 2.0.15

When the submit button is clicked on the forgot user or password page i get this popup (attached) and no email is sent to the user.


I cannot replicate this on a clean Install - can you?

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7 years 11 months ago #287388 by jamieMLCSU
Replied by jamieMLCSU on topic Forgot User or password does not work
We have the same versions on numerous amounts of sites and this peoblem seems to be unique to this site only.

What options do i have?

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  • krileon
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7 years 11 months ago #287408 by krileon
Replied by krileon on topic Forgot User or password does not work
Then it's probably something else installed that's doing it. Likely something acting on user store behavior so probably a 3rd party system plugin or 3rd party user plugin.


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7 years 11 months ago #287412 by jamieMLCSU
Replied by jamieMLCSU on topic Forgot User or password does not work
Thanks both for your replies,

In further testing i believe there is a problem with the mailing system on their server.

Thanks again for taking the time anyway.

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7 years 11 months ago #287496 by jamieMLCSU
Replied by jamieMLCSU on topic Forgot User or password does not work
Hi guys,

This is now happening on more and more of our sites after updating Joomla to 3.6.4

Are you telling me this is not happening elsewhere?

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