CBsubs pricing options for renewal

Hi support,Sorry to bother but I’ve had a read of the documentation and searched the forums and I cant seem to find a solution to some unexpected behaviour on subscription renewal, which may be a bug, but more likely something I haven’t configured properly in the settings.

System: Joomla 5.0.2

CB: 2.9.1+build.2024.01.17.14.35.34.9d2a7ffab

CBsubs: 4.7.0+build.2023.12.21.00.45.45.077ce2b3a

Php: 8.2.14.  Localhost environment. 

I've set up 1 subscription type with 3 durations: 3-months, 6-months, 12 months as drop-downs.In testing, if I pay for and activate a 6 month subscription and go to my subscriptions page (via CB profile subs tab or the CBsubs module) and wish to renew, there is a button “Change Pricing and Options”.  Clicking this will allow me to alter the Renewal duration from 6-months to either 3-months or 12 months. All good so far. When I choose a different duration (say 12 months), I go to checkout page, it says 12 months renewal and the correct price for 12 months is shown, and then paid. All good so far. However, once paid, the subscription expiry date is only advanced by 6 months. It’s as though the time frame of the original purchase (6-m) is the only one being respected for pushing the expiry date forward, even when another duration option was chosen.

Thanks for any help.

Strange, seams to be working fine in my tests. I created a plan with your exact configuration and it worked fine. Do you have any auto actions or CBSubs integrations acting on subscription state change for that plan? It's possible something is interrupting the parameter storage which it uses to keep track of what options are selected.

hi Kyle, 
no auto actions or integrations.  i'm using standard cassiopeia template, basic website with CB only installed.  

I've tried another user - same result.  I did a 3 month sub, then renewed with a 6 month sub, and the expiration on the second sub only pushed the expiry forward by 3 months. 

What payment gateway are you using? This seams to be working fine in my tests with the dummy test gateway. It's possible it's an issue in a specific gateway with how it accesses a subscriptions dates.

it's offline payment. i cant try dummy as i dont have https on localhost atm.

Was able to confirm if renewing from expired/unsubscribed status. Thank you for letting us know. Am investigating to fix. Renewals while subscription is still active appear to be working fine though.