Unsubscribe Error

Hello,

This is a first for me. I don't try the unsubscribe too often, and I'm not sure I have tried it since enabling PayPal's API.

Unsubscription from auto-recurring payments failed: Invalid profile ID: The profile ID is invalid
You are currently using PayPal Recurring Payments to pay for your subscription. To unsubscribe and stop future payments, you must to do this from Paypal. Click on the button below to login into PayPal and follow the instructions there to unsubscribe. This will automatically stop your subscription on this site.
Unsubscribe at Paypal

The same error showed up whether I clicked on the "unsubscribe" button on the users profile page, or in in the back end User management page.

This was for a member that had a recurring PayPal membership for a year (since Nov 9, 2016), still active and never a failed payment. I do allow for username changes, but this does not seem to be a factor.

Clicking on "unsubscribe" didn't unsubscribe the user on PayPal nor did it do anything on the site: it didn't cancel/expire the subscription and didn't block access either.

I only have one payment gateway/method, PayPal, with a single owner ("0").

Unfortunately I can't test this without a PayPal sandbox. I did test the unsubscribe on a non-PayPal account (Free) and it unsubscribed successfully.

Any insight would be appreciated.

Thank you,
Tomás

CB Subs version: 4.1.1+build.2017.09.18.23.37.32.0d25bf897
CB 2.1.3
Joomla 3.8.0

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You don't have the API parameters configured to allow for onsite unsubscribe. Within your PayPal gateway ensure the parameters under "PayPal API credentials (optional)" are correctly set otherwise the only way to unsubscribe recurring payments is for them to do so from their PayPal account manually.

Hi Kyle,
Thank you for looking at this.

Those optional settings as I see are only API Username, password and signature, which I had configured properly.

I have noticed though, that I don't have enabled plugins for other forms of payments, like CCBill, Google, etc., including PayPal PRO and PayPal Advanced. Should those plugins be enabled?

Thanks
Tomás

The first error message says that recurring profile id is invalid. That means there isn't a recurring profile at PayPal for that subscription. I'm not sure how you have a recurring subscription without a recurring profile at PayPal. Please check your subscriptions at PayPal and see if one even exists.

I have noticed though, that I don't have enabled plugins for other forms of payments, like CCBill, Google, etc., including PayPal PRO and PayPal Advanced. Should those plugins be enabled?

No.

Hi Kyle,

The subscription was there in PayPal, it was active and I had to manually unsubscribe it, plus I also went ahead and refunded the last payment of that user, from PayPal.

As chances have it, I had the same situation today (which is usually rare), so I was a little more diligent in the process this time.

As I mentioned before, clicking on "Unsubscribe" from either the user's profile or the back end (community Boulder > User Management > user X > Subscriptions) generates the "Invalid ID" error mentioned.

However, when I went to the Payments section of CB Subs, and found the user's last payment, I clicked on the option to "Refund". I entered the full amount of that particular payment, and selected "Final Payment and cancel subscription".

The payment WAS refunded, and PayPal even reversed the fees, as if I had done the refund from the PayPal site, the subscription WAS canceled on my site (under Notifications there is an entry with "subscr_cancel"), however the subscription in PayPal was NOT cancelled, and I had to do that manually.

This reminded me that I had done this a while ago and I think the subscription had been cancelled in PayPal as well, but it was a while ago, and I can't say for sure.

What's clear is that now, I can't cancel a subscription from the profile, or the user back end, but refunding a payment does work, though in neither occasion does the subscription cancel in PayPal.

I hope this is a bit more info to find the issue.

Thanks
Tomás

Check within _cbsubs_payment_baskets database table and ensure the basket you're trying to cancel has a subscr_id value and that it matches the recurring profile id at PayPal. Aside from that I don't know. I've reviewed the API call and it's unchanged. I can't see any reason for this to not work beyond a subscr_id mismatch, which for some reason keeps happening for all your recurring subscriptions.