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[SOLVED] Final checkout step does not work: "..payment server replied with an error.."

  • batterman
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10 years 6 months ago - 10 years 6 months ago #244689 by batterman
[SOLVED] Final checkout step does not work: "..payment server replied with an error.." was created by batterman
Hi,

I have installed CBsubs on my joomla homepage. Im getting this error after typing in my creditcard number and finishing registration.

The checkoutpage doesnt show up. it only shows this: "Sorry, the payment server replied with an error. Please contact site administrator to check payment status and error log"
link: docs.google.com/file/d/0B9lc1YMEFrmeY1BGenpNN2lvd2s/edit?usp=drivesdk

i also found this:
docs.google.com/file/d/0B9lc1YMEFrmedWhCYXhoSjJwRmc/edit

How do I fix this?

Anyone, please help.
Last edit: 10 years 6 months ago by krileon.

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  • batterman
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10 years 6 months ago #244837 by batterman
Replied by batterman on topic Final checkout step does not work: "..payment server replied with an error.."
Hello everyone in this forum. Is this the correct page of submitting my problem? I really need the help and quicly posted this in this forum. I see that there is another CBsubs without the GPL (im not sure what it means), maybe i should repost my thread in there?

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  • nant
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10 years 6 months ago #244845 by nant
Replied by nant on topic Final checkout step does not work: "..payment server replied with an error.."
What version of Joomla?
CB?
CBSubs?

What payment gateway have you configured?
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  • batterman
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10 years 6 months ago #244874 by batterman
Replied by batterman on topic Final checkout step does not work: "..payment server replied with an error.."
Hello Nick

Joomla: 2.5.20
CB: 1.9.1
CBSubs: 3.0.0

I have Configured the gateway Quickpay.

note: It does register the transaction in the gateways admin page.

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  • krileon
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10 years 6 months ago #244886 by krileon
Replied by krileon on topic Final checkout step does not work: "..payment server replied with an error.."
Please PM backend super administrator login credentials so I can review the notification and history logs.

Kyle (Krileon)
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  • krileon
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10 years 6 months ago #244969 by krileon
Replied by krileon on topic Final checkout step does not work: "..payment server replied with an error.."
Have retest the entire Quickpay gateway workflows. Appears your gateway and/or Quickpay account are not configured properly. Please follow the below configuration steps carefully.

Settings > Merchant
1) Copy "QuickpayId" to gateway configuration
2) Set "Shop system" to "Custombuild"
3) "Apply" gateway configuration
4) Copy site url from gateway configuration to "Shop homepage"
5) Copy notification url from gateway configuration to "Callback url"
6) "Save" merchant settings

Settings > API Access
1) Set "Allowed API IP addresses" to your servers IP Address
2) Copy "API key" to gateway configuration

Settings > MD5 secret
1) Copy "MD5 secret" to gateway configuration

Reviewing your notification logs the reason it is failing is as follows.

Merchant REMOVED not allowed from IP REMOVED

See Step 1 of "Settings > API Access".

As for other payments that are throwing "SIGNERROR". This usually means the "MD5 secret" is not properly set.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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