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Renewals not applying for the next calendar year

  • nhtim
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10 years 1 week ago - 10 years 6 days ago #252940 by nhtim
Renewals not applying for the next calendar year was created by nhtim
Its time to renew for our group. My settings allow renewal 1 year ahead of time, but the manual renewals that are happening do not show the next year as an option. Those who have paid are not showing that their renewal is applied for the following year. How do I fix this? I have attached images to help with diagnosis. I am guessing that for those renewals that have yet to happen should show the option to renew for the 2015 calendar year.

I suppose I should add that this is a J2.5.27 site with CB 1.9.1 & CBSubs 3.0.0

renewal1.jpg - shows the renewal tab for someone who has not renewed yet for 2015
renewal2.jpg - shows the renewal tab for someone who did renew for 2015
renewal3.jpg - shows the settings I have for this plan




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Last edit: 10 years 6 days ago by nhtim.

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  • nhtim
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10 years 6 days ago #253017 by nhtim
Replied by nhtim on topic Renewals not applying for the next calendar year
Just to note.... I have played around with the various renewal settings in the Plan and have not seen a change in what is displayed for the Subscription Tab for a user. It still only shows the option for 2014.

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  • krileon
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9 years 11 months ago #254007 by krileon
Replied by krileon on topic Renewals not applying for the next calendar year
This is a known bug with by calendar year durations. Using 1 year duration shouldn't show this issue. We're working to fix this for a later CBSubs release. The datetime calculations for by calendar year in a few cases can go wonky (specifically manual renewals, automatic function fine).

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  • nhtim
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9 years 11 months ago #254028 by nhtim
Replied by nhtim on topic Renewals not applying for the next calendar year
Thanks for the response. At least I know I am not crazy. Will I have to update my CB 1.9.1 to CB 2 in order to use the next release?

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  • nant
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9 years 11 months ago #254043 by nant
Replied by nant on topic Renewals not applying for the next calendar year

nhtim wrote: Thanks for the response. At least I know I am not crazy. Will I have to update my CB 1.9.1 to CB 2 in order to use the next release?


Yes.
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