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paypalpro Single payment error returned 10747: Invalid IP

  • cjmicro
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4 years 3 months ago - 4 years 3 months ago #319819 by cjmicro
[#8109] paypalpro Single payment error returned 10747: Invalid IP was created by cjmicro
Can you help with this please?

A couple customers have received this error upon attempting to pay:
paypalpro Single payment error returned 10747: Invalid IP. Please contact site administrator to check error log.

I checked with paypal and this is their info on that error

10747 DoDirectPayment
DoReferenceTransaction SHORT Invalid Data.
LONG This transaction cannot be processed without a valid IP address.

Note: The merchant entered an IP address in an invalid format. The IP address must be in a format such as 123.456.123.456.
Last edit: 4 years 3 months ago by krileon. Reason: Added [#8109] tag to subject

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4 years 3 months ago #319834 by krileon
Replied by krileon on topic paypalpro Single payment error returned 10747: Invalid IP
Sounds like the user attempting to make a purchase has an invalid IP Address. Either due to being behind a proxy, ip spoofing, or they might be hiding it somehow. That API won't work without the users valid IP Address. Is there any further information in PayPal's log that shows the IP Address that was provided to PayPal? If not is there any further information in CBSubs > Notifications for the failed payment or in CBSubs > History Log? This would then allow you to see what IP Address the user would be trying to send to PayPal.

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4 years 3 months ago #319839 by cjmicro
Replied by cjmicro on topic paypalpro Single payment error returned 10747: Invalid IP
It does have an ip address listed in the error log on cb subs
they are super long format.... not a normal looking ip to me

.
This message contains confidential information


Interestingly the payments did go through though. I know the 2 people who put them through and i have a hard time believing either of them even knows what a proxy server is... but <shrug>

Cheryl

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4 years 3 months ago #319842 by krileon
Replied by krileon on topic paypalpro Single payment error returned 10747: Invalid IP
Ok, they've IPv6 IP Addresses. Looks like PayPal only supports IPv4 and responds with that error if it's IPv6. PayPal however doesn't stop the transaction when this error occurs. Have created a bug ticket for further investigation as we'll have to figure out something since we can't send IPv6, but PayPal requires the IP Address.

forge.joomlapolis.com/issues/8109

Kyle (Krileon)
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4 years 3 months ago #319843 by krileon
Replied by krileon on topic paypalpro Single payment error returned 10747: Invalid IP
I recommend reaching out to PayPal and confirming the issue is the IPv6 as they should've updated their API to support IPv6 by now.

Kyle (Krileon)
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4 years 3 months ago #319849 by cjmicro
Replied by cjmicro on topic paypalpro Single payment error returned 10747: Invalid IP
Ok have contacted them. Hopefully i get an answer and will share with you.

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