Modify the contents of email notification of new Private Message

We are using the CB private message system and are trying to modify the content of the email that is sent to a user when they have received a private message.

We are modifying in language overrides the constant FROM_HAS_SENT_MESSAGE

We want to include things such as the recipient's name and username in the email, but it seems that substitutions do not work. For example, include [firstname] or [lastname] or [username] in the body of the email are not being replaced.

How can we modify the content of the FROM_HAS_SENT_MESSAGE email to use CB substitutions?

It also appears that these mails are in HTML format, which we cannot seem to control. But in other places in CB when we have the choice of plain text or HTML email it is suggested that HTML not be used to avoid mail as potentially marked as spam. Is there a reason that this particular mail message is HTML? The problem is that the text that is in EMAIL_NOTE_AUTOMATIC_GENERATION override, which is not HTML, does not render properly at the end of these email messages.

That email doesn't support substitutions at this time. You can only use the predefined [form] and [message] substitutions for that notification. Have added a feature ticket to review enabling substitutions for those emails.

forge.joomlapolis.com/issues/8356

It also appears that these mails are in HTML format, which we cannot seem to control. But in other places in CB when we have the choice of plain text or HTML email it is suggested that HTML not be used to avoid mail as potentially marked as spam. Is there a reason that this particular mail message is HTML? The problem is that the text that is in EMAIL_NOTE_AUTOMATIC_GENERATION override, which is not HTML, does not render properly at the end of these email messages.

HTML only emails are fine and will become the default behavior for all future emails. What about EMAIL_NOTE_AUTOMATIC_GENERATION isn't rendering properly?

HTML only emails are fine and will become the default behavior for all future emails. What about EMAIL_NOTE_AUTOMATIC_GENERATION isn't rendering properly?

It loses all line returns.

For all of our other plain text emails, it renders like this:

ＷＷＯＯＦジャパン
***************************************************
www.wwoofjapan.com
心も体もオーガニック。WWOOFを通して実りある生活を
ホストとウーファーは「家族のような友達同士」です
***************************************************
●　ＷＷＯＯＦの本　書店・オンライン書店で発売中　●
「旅とオーガニックと幸せと
　ＷＷＯＯＦ農家とウーファーたち」
Facebook ：http://www.facebook.com/WWOOFinJapan
Instagram ：https://www.instagram.com/wwoofjapan/
***************************************************
注意： この電子メールは配信専用です。このアドレスへご返信くださってもWWOOF ジャパンでは受信できません。お問合せの場合は「返信」ボタンを押さず、WWOOF ジャパンお問合せフォームからご連絡をお願いします。


But in this particular New Private Message notification email, it looks like this:

ＷＷＯＯＦジャパン *************************************************** www.wwoofjapan.com 心も体もオーガニック。WWOOFを通して実りある生活を ホストとウーファーは「家族のような友達同士」です *************************************************** ●　ＷＷＯＯＦの本　書店・オンライン書店で発売中　● 「旅とオーガニックと幸せと 　ＷＷＯＯＦ農家とウーファーたち」 Facebook ：http://www.facebook.com/WWOOFinJapan Instagram ：https://www.instagram.com/wwoofjapan/ *************************************************** 注意： この電子メールは配信専用です。このアドレスへご返信くださってもWWOOF ジャパンでは受信できません。お問合せの場合は「返信」ボタンを押さず、WWOOF ジャパンお問合せフォームからご連絡をお願いします。

I have tried adding \r\n to the EMAIL_NOTE_AUTOMATIC_GENERATION text where line returns should be, but it does not change anything.

That's due to the below bug that we don't have a solution for yet.

forge.joomlapolis.com/issues/5434

PHPMailer is supposed to be converting linebreaks to HTML, but for some reason it doesn't for some emails. We're not sure what the cause is. The easiest solution is to always use HTML emails and change the \r\n in EMAIL_NOTE_AUTOMATIC_GENERATION to <br /> tags. This will ensure HTML is always used and be consistent. Will be enforcing this change in a later release.