Subscription not updated on eCheck clearing
- Talal
- OFFLINE
- Posts: 26
- Thanks: 0
- Karma: 0
14 years 9 months ago #108142
by Talal
Replied by Talal on topic Re:Subscription not updated on eCheck clearing
Hi Guys,
CB1.2
CBSubs 1.0.1
Any update on the eCheque issue ?
I have another (similar ?) possible bug.
This time, the user did not pay with an echeque but with his paypal account. However, paypal flagged the transaction to review and cleared it few days later.
It seems to be related to the echeque bug.
CBsubs received all 3 events ok:
- insert on 13/08
- update to pending on 13/08
- update to completed on 14/08 (when paypal cleared the payment)
Unfortunately CBSubs did not update the corresponding user's subscription.
1) Can you confirm it is a bug ?
2) How can I manually associate this payment to the user's subscription ?
Thank You
Talal.
The event were received
Follow are some log from CBSubs:
# Event time Event type Message Table affected Table Key Change Username Full name IP Address Log Priority Id
1 08/14/2009 12:00:50 Change log Updating payment basket status: Completed because of event received: web... Payment baskets XXX update System - 66.211.170.66 Info xxx
2 08/13/2009 11:52:32 Change log Updating payment basket status: Pending because of event received: web_a... Payment baskets XXX update System - 66.211.170.66 Info xxx
3 08/13/2009 11:47:48 Change log Store payment basket Payment baskets XXX insert xxx@xxx.com xxx xxx Info xxx
CB1.2
CBSubs 1.0.1
Any update on the eCheque issue ?
I have another (similar ?) possible bug.
This time, the user did not pay with an echeque but with his paypal account. However, paypal flagged the transaction to review and cleared it few days later.
It seems to be related to the echeque bug.
CBsubs received all 3 events ok:
- insert on 13/08
- update to pending on 13/08
- update to completed on 14/08 (when paypal cleared the payment)
Unfortunately CBSubs did not update the corresponding user's subscription.
1) Can you confirm it is a bug ?
2) How can I manually associate this payment to the user's subscription ?
Thank You
Talal.
The event were received
Follow are some log from CBSubs:
# Event time Event type Message Table affected Table Key Change Username Full name IP Address Log Priority Id
1 08/14/2009 12:00:50 Change log Updating payment basket status: Completed because of event received: web... Payment baskets XXX update System - 66.211.170.66 Info xxx
2 08/13/2009 11:52:32 Change log Updating payment basket status: Pending because of event received: web_a... Payment baskets XXX update System - 66.211.170.66 Info xxx
3 08/13/2009 11:47:48 Change log Store payment basket Payment baskets XXX insert xxx@xxx.com xxx xxx Info xxx
Please Log in or Create an account to join the conversation.
- krileon
- ONLINE
- Posts: 68605
- Thanks: 9108
- Karma: 1434
14 years 9 months ago #108182
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Re:Subscription not updated on eCheck clearing
Please update to CBSubs 1.0.2 and confirm if resolved or not.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in or Create an account to join the conversation.
- Talal
- OFFLINE
- Posts: 26
- Thanks: 0
- Karma: 0
14 years 9 months ago #108208
by Talal
Replied by Talal on topic Re:Subscription not updated on eCheck clearing
Unfortunately I can't just upgrade and take a gamble!
I've been asking for release notes for the new version 1.0.2 for weeks now, and still no answers.
These 2 issues will not "magically" be fixed if developers have not worked on them, hence my persisting requests for either:
1) a confirmation of a bug (which means someone has a look at the code) and a fix release
or
2) the phantom release notes (there might be a fix related to that bug in which case the upgrade has to be planed, tested and implemented)
I would appreciate a reply from development rather than the standard answer of "upgrade of let us know" for the sake of statistics...
Regards,
Talal.
I've been asking for release notes for the new version 1.0.2 for weeks now, and still no answers.
These 2 issues will not "magically" be fixed if developers have not worked on them, hence my persisting requests for either:
1) a confirmation of a bug (which means someone has a look at the code) and a fix release
or
2) the phantom release notes (there might be a fix related to that bug in which case the upgrade has to be planed, tested and implemented)
I would appreciate a reply from development rather than the standard answer of "upgrade of let us know" for the sake of statistics...
Regards,
Talal.
Please Log in or Create an account to join the conversation.
- Rapunzl
- OFFLINE
- Posts: 3297
- Thanks: 12
- Karma: 108
14 years 9 months ago #108214
by Rapunzl
Jamie (Rapunzl)
Community Builder Team Member
Before posting on forums: Read all CB Articles | Specially the FAQ | Help us help you
CB links: Subscribe to CB documentation | [url=http://www.joomlapolis.com/content/view/7363/37/
]Our templates[/url] | [url=http://www.joomlapolis.com/content/blogcategory/61/74/
]Paid Subscriptions[/url] | Get Hosting | Our Forge
Visit my CB Profile
My personal site Rapunzl's Reality always under reconstruction
Replied by Rapunzl on topic Re:Subscription not updated on eCheck clearing
Upgrading is not gambling. Upgrades fix known issues found in previous versions.
Jamie (Rapunzl)
Community Builder Team Member
Before posting on forums: Read all CB Articles | Specially the FAQ | Help us help you
CB links: Subscribe to CB documentation | [url=http://www.joomlapolis.com/content/view/7363/37/
]Our templates[/url] | [url=http://www.joomlapolis.com/content/blogcategory/61/74/
]Paid Subscriptions[/url] | Get Hosting | Our Forge
Visit my CB Profile
My personal site Rapunzl's Reality always under reconstruction
Please Log in or Create an account to join the conversation.
- Talal
- OFFLINE
- Posts: 26
- Thanks: 0
- Karma: 0
14 years 9 months ago #108216
by Talal
Replied by Talal on topic Re:Subscription not updated on eCheck clearing
"Upgrading is not gambling. Upgrades fix known issues found in previous versions." and create new ones.
I don't understand how this is happening: you don't upgrade to a new version without knowing what has been fixed, added, changed, etc... (a release notes is not a search on the forums for "known and fixed issues found in previous versions").
That is how you evaluate pros/cons of upgrading, as well as testing the new features/fixes/changes to make sure it will not impact your production system.
This very frustrating. I understand that you guys are in the open source frame of mind for CB and volunteer to help people having problems on this forums. Thank You.
But this is a paid for product(we're not $10 or $20 here) that I'm having problems with on a production system. I don't expect answers like these.
I think the dev team does not work on WE, so hopefully Beat/Dev will get me an answer on that one tomorrow.
I don't understand how this is happening: you don't upgrade to a new version without knowing what has been fixed, added, changed, etc... (a release notes is not a search on the forums for "known and fixed issues found in previous versions").
That is how you evaluate pros/cons of upgrading, as well as testing the new features/fixes/changes to make sure it will not impact your production system.
This very frustrating. I understand that you guys are in the open source frame of mind for CB and volunteer to help people having problems on this forums. Thank You.
But this is a paid for product(we're not $10 or $20 here) that I'm having problems with on a production system. I don't expect answers like these.
I think the dev team does not work on WE, so hopefully Beat/Dev will get me an answer on that one tomorrow.
Please Log in or Create an account to join the conversation.
- krileon
- ONLINE
- Posts: 68605
- Thanks: 9108
- Karma: 1434
14 years 9 months ago #108276
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Re:Subscription not updated on eCheck clearing
I am part of the development team and I do work partially on weekend. Again, upgrade to see if resolved.
We do not have release notes at this time as time is strapped, we don't have time to write a massive article on every little thing changed. A lot gets changed, a lot fixed, a lot improved.
If you have problems with CBSubs 1.0.2, you let us know and we fix it, and if it's production stopping then you revert to CBSubs 1.0.1 and let us know and we'll fix it then as well.
CBSubs updates a users subscription based on IPN sent from paypal, ensure your paypal account is configured properly so when paypal does send these notices to CBSubs it will update users properly.
We do not have release notes at this time as time is strapped, we don't have time to write a massive article on every little thing changed. A lot gets changed, a lot fixed, a lot improved.
If you have problems with CBSubs 1.0.2, you let us know and we fix it, and if it's production stopping then you revert to CBSubs 1.0.1 and let us know and we'll fix it then as well.
CBSubs updates a users subscription based on IPN sent from paypal, ensure your paypal account is configured properly so when paypal does send these notices to CBSubs it will update users properly.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in or Create an account to join the conversation.
Moderators: beat, nant, krileon