Community Builder & Groupjive links giving 'String could not be parsed as XML"

catchupnews
OFFLINE
Posts: 25
Thanks: 4
Karma: 0

6 years 7 months ago - 6 years 7 months ago #303384 by catchupnews

Community Builder & Groupjive links giving 'String could not be parsed as XML" was created by catchupnews

Hi, All of a sudden, site users are unable to access their profile page which is the redirect page when you login. Some CB and GJ links at the back-end (CB --> Plugin Management, GJ --> Configuration) also resulting in blank page with message "String could not be parsed as XML". I have tried to re-install the latest versions CB & GJ but no joy. Also not sure if this a related issue but Joomla Control panel appears to load without the template, just links.

Attachments:

Last edit: 6 years 7 months ago by catchupnews.

Please Log in or Create an account to join the conversation.

krileon
ONLINE
Posts: 48560
Thanks: 8292
Karma: 1445

6 years 7 months ago #303390 by krileon

Replied by krileon on topic Community Builder & Groupjive links giving 'String could not be parsed as XML"

Empty your cache folder in Joomla root if you're unable to clear cache from backend and see if issue persists. That error means an XML file can't be parsed. It's very unlikely for this to suddenly happen without something directly causing it. What was changed recently? Anything new installed? On free hosting (they often inject ads into the buffer and break endpoints)?

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in or Create an account to join the conversation.

Moderators: beat, nant, krileon