For some reason, one of the subscriber's payment was processed as non-recurring.
Can I change his payment settings from the payment center?
How should I proceed with this situation?
Thank you
Last edit: 6 years 8 months ago by krileon. Reason: Added [SOLVED] tag to subject
If you were using Stripe there was a bug where if the initial recurring payment went Pending the charge webhook would change it to single payments. So if using Stripe please be sure to update CBSubs. Yes, you should be able to change it back by clicking the # under the ID column in CBSubs > Subscriptions and adjusting the following.
Autorenew Type: Mandatory (if plan requires recurring) or User-chosen (if you allow them to decide)
Autorecurring Type: Autorecurring with notifications
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Actually it was a PayPal transaction, but when he renewed it it now shows up as "Recurring." Weird!
I didn't have any problems with the Stripe plugin after following your instructions.
krileon
