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[SOLVED] GroupJive Wall Email notifications settings

  • cbertrand
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6 years 8 months ago - 6 years 8 months ago #302762 by cbertrand
Hi,
Could you please help me how exactly to configure GroupJive to have emails notifications sent automatically to the users of a group when one of the user of that group post a message on this group's Wall.
I setup Email in Configuration Server of Joomla => the test work fine.
In CB Configuration, Integration Tab, "send emails" in on Yes.
I setup GroupJice Configuration with "Notify" on yes on everything in the Notification Parameter Tab.
In the GroupJive Wall plug-in, the Parameters-Notification Tab : all on Yes.
I verified in the group created on both end of users (I have 2 users in that group for testing) and all notifications are on Yes.
Nevertheless, when group's user1 post a message on the group's wall, group's user2 doesn't not receive an email !
What did I forget ?
Last edit: 6 years 8 months ago by krileon. Reason: Added [SOLVED] tag to subject

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  • krileon
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6 years 8 months ago #302780 by krileon
Replied by krileon on topic GroupJive Wall Email notifications settings
Are you posting on the activity stream output by CB Auto Actions or the wall output by GJ Wall? If GJ Wall there's nothing more to do beyond ensuring the user you want to be notified is a member of the group and has the respective notification turned on (see the Notifications menu item when viewing a group, this is per group). The configuration parameters for notifications in GJs simply configure the defaults for when a new user joins that group (it does not affect existing users in the group).


Kyle (Krileon)
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  • cbertrand
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6 years 8 months ago #302784 by cbertrand
Replied by cbertrand on topic GroupJive Wall Email notifications settings
Well I am trying both actually : I'd like an email to be sent to the group users every time a user of that group post a meesage on GJ Wall or on Activity stream tab of this group.
But neither one works !
The settings you say are enabled.
I can't find why (also I just retested, CB new registration email notification works => so why would CB email new registration notification works and not GJ Wall email notification ?)

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6 years 8 months ago - 6 years 8 months ago #302786 by krileon
Replied by krileon on topic GroupJive Wall Email notifications settings

I'd like an email to be sent to the group users every time a user of that group post a meesage on GJ Wall

Within GJ > Configuration > Notifications set "Notifications" to "Yes" and "Notify By" to "Email". Now join a group and click the Notifications menu item in that group. Now set whatever notifications you want to be notified about. Next join the same group with a regular registered user and post on the wall. Your user should get an email notification perfectly fine. This has all been tested working. If not then something is blocking the email (check spam folder).

on Activity stream tab of this group.

There's no email notification for this. You can enable the system action "CB Groupjive - Stream Notification", but it sends an on-site notification which you can access from the notification stream on your profile (icon on right side of menu above your profile). If you published the system action "CB GroupJive Wall - Notifications" then GJ Wall notifications will also be on-site and not emails.


Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Last edit: 6 years 8 months ago by krileon.

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  • cbertrand
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6 years 8 months ago - 6 years 8 months ago #302795 by cbertrand
Replied by cbertrand on topic GroupJive Wall Email notifications settings
For GJ Wall :
==> I went thrue this settings like 10 times and to me it looks like I did all that.
Nevertheless I still don't get the emails !
I have no clue why.
Of course, I have check my spam too like 100 times.

New registration email works;
Accept of joining a group email notification works.

But emails for Invitation to join a group don't work;
Emails to Group users when posting on GJ wall don't work !

For Activity stream :
==> OK, for this the on-site notification works.
Is there a way to generate emails with Auto Actions ?
Last edit: 6 years 8 months ago by cbertrand. Reason: reediting

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  • krileon
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6 years 8 months ago #302797 by krileon
Replied by krileon on topic GroupJive Wall Email notifications settings
Within CB > User Management select the checkbox for the user that should be notified then click Mass Mailer and attempt to send an email to that user to see if that works. If issue persists please PM backend super administrator login credentials and will take a look.

Is there a way to generate emails with Auto Actions ?

That system action does not send an email. I suppose you can try making a copy of that system action then change its Type to email and configure the email action as needed.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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